Privacy Policy.
Last updated: 11 November 2026
Soul of Vera is an independent creative and digital studio based on the Gold Coast, Australia. This page explains how we handle information shared through our website.
Information you choose to share
When you submit our project enquiry form, we collect the information you provide, including your name, email address, selected service and message. Please do not submit sensitive personal, financial or payment information through the form.
How we use it
We use enquiry details to respond to you, discuss your project, prepare a quote or proposal where requested, and manage related correspondence. Submitting an enquiry does not create a booking or purchase. We do not use enquiry information to send marketing messages without a separate appropriate basis.
Website hosting and email
Our website is hosted by Netlify. Enquiry form submissions are processed and stored through Netlify Forms and may be delivered to our nominated email inbox as notifications. We access this information to reply to enquiries. Netlify and our email provider may handle information in accordance with their own policies and infrastructure, which may involve processing outside Australia.
VERA studio assistant
VERA is a scripted, browser-based assistant that provides information about Soul of Vera. In the version of the website in use when this policy was prepared, chat messages are processed in your browser and are not submitted to our enquiry database. VERA is not a secure channel for confidential details. To contact us, please use the project enquiry form.
Website technology
Our website uses externally hosted Google Fonts. The website version reviewed for this policy does not include a separately installed analytics or advertising-tracking script. Our hosting provider and other infrastructure services may process technical data required to deliver the website. We will update this policy if our tools or tracking practices change.
Storage and protection
We limit access to enquiry information to what is reasonably needed for studio administration and correspondence. We review and delete information when it is no longer reasonably needed, subject to any legal or business recordkeeping requirements. No online service can guarantee absolute security.
Your questions or requests
You can ask about the personal information you have submitted, or request a correction or deletion, by contacting us through the enquiry form. Please provide enough information for us to identify the enquiry, but avoid sending sensitive details.
Updates
We may update this policy as our services and website tools develop. The most recent update date will appear at the top of this page.
Soul of Vera · Gold Coast, Queensland, Australia